FAQ

General

+ Who does Foxtrot Branding work with?

We love working with creative entrepreneurs who have a fire and passion for what they do. If this sounds like you, then we’d love to get to know you!

+ How do I know if we would make a good fit?

We’ll be a good fit for each other if you have viewed our work and love our message & style, and you’re ready to invest in elevating your business’s brand.

+ I don’t live in Tennessee, but can we still work together on my brand or website design?

Yes! We do lots of remote design and website work with businesses outside of Tennessee. We make sure to build a strong connection with frequent email communication and video/phone calls throughout the project process.

+ I’m interested in both web and brand design. What would a combined package for these services look like?

We offer a package that includes both web and brand design, and many of our clients prefer to combine these services because it ensures their branding is cohesive across all of their platforms. Combining these services, we usually can complete the project in 6-8 weeks. Check out our Invest page for more information about our packages.

+ Do you offer payment plans?

Yes! We offer payment plans that break up your full payment into 2-3 payments, depending on the project.

+ Do you have a rush fee?

No, we do not rush any projects because we allot a specific amount of time per project to ensure that we create the best final product for your business.


Websites

+ Will I get any discounts on my Squarespace subscription when you design my website?

Yes! We are Squarespace Circle Members, meaning we can offer you extended trials and 20% off of your first yearly subscription.

+ Do you offer website management or support after the completion of my website design project?

We always create a customized educational video that teaches you how to use your Squarespace website, but we also offer a website management package beyond our initial project as a monthly retainer of $100/month or a flat rate of $1000 for 1 year of management. This retainer covers 3-4 hours of maintentance, making sure everything is functioning worrectly, plugging in new content, editing content, and we also deliver a monthly report to you on your website analytics and an analysis of what we can improve on your site.

+ Do you write copy or content for websites you design?

We prefer that you have all copy and content prepared before the start of your project. However, we have a content strategy meeting with all of our clients at the beginning of our project, where we will analyze your existing content and help you create/edit any further content and copy that will be needed.

+ Why should I build my website with Squarespace?

We absolutely love building websites through Squarespace because their clean and airy interface really aligns with our design style. It’s also an extremely user-friendly platform, which is very important to us because we want our clients to feel comfortable learning how to manage their own websites post-site-launch.

+ Are you able to edit my existing website?

Since we design exclusively with Squarespace, we only offer design services for new or existing Squarespace websites. We do not edit sites built with Wordpess, Wix, Dribble, etc., however we can transfer your existing site/blog content from most platforms to a new Squarespace website.

+ Is SEO (Search Engine Optimization) included in your web design package?

Yes, we ensure that all of your page descriptions and images are SEO ready for Google to index, which puts your website higher in Google’s search ratings — which is great for your business and site traffic!

+ How long will it take for you to complete my web design project?

Most website projects last 4-6 weeks, depending on the amount of content we are creating/transferring.


Branding

+ Do you offer services for product packaging design?

Yes! We love creative package design, and we offer this as an a la carte service.

+ Can I get just a logo design?

Unfortunately, no. We strongly believe that a cohesive and intelligently designed brand is more than just a logo — a strong brand involves building a strategic set of brand colors, fonts, logo & submarks, patterns, print collateral, etc. We put a lot of intentional thought into every brand identity project, making sure that each part of the whole correctly embodies that brand.

+ How long will it take for you to complete my brand design project?

Most brand design projects last 4-6 weeks.


Photography

+ I don’t live in Tennessee, but can I still book a photography session with you?

Right now, we only offer photography services in Tennessee and charge a small travel fee if the client is 45 minutes away or further from our location in Cookeville, TN.

+ I’m not ready for a full brand photography session. Do you offer a smaller package for professional headshots?

Yes, we offer a headshot photography package that is perfect for offices and small businesses.

+ How long will it take for you to edit and deliver my photos from my personal brand photography session?

We will deliver your gallery 2-3 weeks after our photography session.